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Last Updated: September 6, 2026
At Loom Scent , every order is carefully prepared and inspected before shipment. Due to the personal nature of fragrance products, returns are subject to the conditions below.
Return requests must be made within 14 days of confirmed delivery .
To be eligible for a return, the product must be:
Products that do not meet these conditions may not be accepted.
For hygiene and product-integrity reasons, opened, sprayed, tested, used, or unsealed fragrances are not eligible for return or refund , except where required by applicable law.
A change of preference after opening a fragrance does not qualify it for a return.
We do not accept returns for:
Customers are responsible for return shipping costs unless we sent an incorrect item or the product arrived damaged.
Please contact us before sending a return . Returns sent without prior authorization may be refused.
We strongly recommend using a trackable shipping service . Loom Scent is not responsible for return packages lost or damaged while being shipped back to us.
All returned products are inspected before a refund is approved.
If your return meets our requirements, your refund will be issued to the original payment method .
Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Original expedited shipping charges and return shipping costs are non-refundable , except where required by law or where the return resulted from our error.
If your order arrives damaged or incorrect , contact us within 48 hours of delivery .
Please provide:
We will review the claim and provide the appropriate resolution where applicable.
Orders can only be cancelled before they enter processing or fulfillment .
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
We do not offer direct exchanges.
If an eligible return is approved, you may return the item according to this policy and place a new order for your preferred fragrance.
Do not send a return without contacting us first.
Approved returns should be sent according to the return instructions provided by our Customer Care team.
Loom Scent
440 Mall Blvd
Brunswick, GA 31525
United States
For returns, refunds, or order concerns:
Email: support@loomscent.com
Loom Scent reserves the right to refuse returns that do not meet the conditions of this policy, subject to applicable law.