Shipping policy

At Loom Scent , we believe receiving your fragrance should feel just as exceptional as choosing it. That’s why we offer complimentary standard shipping on every U.S. order — no minimum purchase required.

Complimentary U.S. Shipping

Enjoy FREE Standard Shipping on all orders within the United States , with no minimum order value required.

There are no hidden standard shipping charges added at checkout.

Order Processing

Orders are typically processed within 1–2 business days after payment and order verification.

Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing may require additional time.

Estimated Delivery

After your order has been processed and shipped, standard delivery typically takes:

3–7 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances outside our control.

Business days are Monday through Friday and exclude U.S. federal holidays.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information .

Please allow up to 24–48 hours for tracking information to update after the carrier receives your package.

Fragrance Shipping Restrictions

Many perfumes and fragrances contain alcohol and are classified as regulated materials for transportation.

For safety and regulatory compliance, certain fragrance orders may be required to travel by ground shipping rather than air service. This may affect available shipping methods or delivery times for certain destinations.

Shipping Addresses

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. Once an order has entered processing or has been shipped, we may not be able to modify the shipping address.

If you notice an error in your address, please contact Loom Scent Customer Care as soon as possible.

Delayed Packages

Occasionally, carriers may experience delays due to severe weather, holidays, high shipping volume, transportation disruptions, or other unforeseen circumstances.

If your tracking information has not updated or your package has not arrived within a reasonable period after the estimated delivery date, please contact us and our Customer Care team will assist you.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location and surrounding areas.
  2. Confirming the shipping address on your order.
  3. Checking with household members, neighbors, building management, or reception staff.
  4. Allowing up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.

If the package still cannot be located, please contact Loom Scent Customer Care so we can review the shipment with you.

Damaged Packages

Every Loom Scent order is carefully prepared for shipment. If your order arrives damaged, please contact us promptly with your order number and clear photographs of the package and affected item(s) so our team can review the issue.

Multiple Shipments

In some circumstances, products within the same order may be shipped separately. If your order is divided into multiple shipments, you may receive separate tracking information for each package.

You will not be charged additional standard shipping fees for split shipments.

Questions About Your Shipment?

Our Customer Care team is here to help.

For questions regarding an order, tracking information, or delivery, please contact us through the Contact Us page and include your order number for faster assistance.

Loom Scent
Exceptional Fragrance. Delivered With Care.