We focus on sourcing branded fragrances through trusted and established channels. Products are carefully selected with attention to quality, condition, and presentation.

Yes. Our fragrances are sold new and sealed unless a product page clearly states otherwise.

We currently serve customers within the United States. Shipping availability and any restrictions are shown during checkout.

Orders are generally processed within 1–2 business days. Standard delivery typically takes approximately 3–7 business days after shipment, depending on destination and carrier conditions.

Yes. Loom Scent offers complimentary standard shipping on eligible U.S. orders with no minimum purchase required.

Eligible unopened and unused items may be returned within 14 days of confirmed delivery. Opened, sprayed, tested, or unsealed fragrances are not eligible for return except where required by law. Please review our Refund & Return Policy for full details.

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take up to 24–48 hours to update.

Orders can only be changed or cancelled before they enter processing or fulfillment. Contact us as soon as possible if you need assistance.

Yes. Loom Scent offers a curated selection of men's, women's, and unisex fragrances across a variety of fragrance styles and profiles.

Yes. Promotional offers may be available from time to time. Current offers are displayed on our website and may be subject to specific terms or exclusions.

You can contact Loom Scent Customer Care at support@loomscent.com. We aim to respond to inquiries within 1–2 business days.